I. Product-related
Q: Does the product support customization?
A: Support. Customizable in size, color, shape, etc. Specific details need to be confirmed through communication.
2.Q: In what scenarios is the product applicable?
A: Decorative types are suitable for courtyards, villas, and construction projects. Sunrooms are suitable for outdoor leisure, garden displays, etc.
3.Q: How long is the service life of the product?
A: It can be used outdoors for more than 5 years. Regular basic maintenance can extend its lifespan.
Ii. Logistics-related
Q: Which transportation methods are supported?
A: Container ocean transportation is the main mode.
2.Q: How does packaging ensure the safety of goods?
A: Standardized packaging is adopted, such as solid wood pallets/wooden crates for reinforcement and waterproof film sealing, to prevent collision, moisture and compression.
3.Q: How long is the transportation time?
A: Sea transportation takes approximately 30 to 45 days, subject to the destination port and mode of transportation.
Iii. Orders and Payments
Q: What is the minimum order quantity (MOQ)?
A: 1x20'GP mixed with any items.
2.Q: Which payment methods are supported?
A: We support T/T and L/C. The regular payment ratio is a 30% deposit, and the remaining 70% will be paid for redemption upon seeing a copy of the original document.
3.Q: How do I place an order?
A: Confirm product details → Sign the contract → Pay the advance payment → Factory production → Inspect the goods → Ship the goods → Pay the remaining 70% upon receiving the customs clearance documents.
Iv. After-sales related
Q: What should I do if the received goods are damaged?
A: Please provide photos of the damage and the quantity within 15 days after receiving the goods. After verification, a replacement can be sent or a refund can be negotiated.
2.Q: How to handle the situation where the product quality does not meet the standards?
A: Provide quality issue certificates. After confirmation, returns or exchanges can be made or corresponding compensation plans can be provided.
3.Q: Are installation instructions provided?
A: Electronic installation instructions are provided. For complex products, video guidance can be offered.